FAQ

New Insights Health & Wellness is a remote hormone therapy clinic, providing expert care from the comfort and privacy of your home. With no need for waiting rooms or pharmacy visits, our streamlined approach ensures accessible, high-quality treatment tailored to your needs. Our process is simple, efficient, and designed for your convenience:

• Book Your Consultation – Meet with a licensed clinician via video call to discuss your symptoms, medical history, and health goals.
• Complete Lab Testing – We provide a lab slip for bloodwork, which you can complete at a laboratory of your choice.
• Receive Your Medications – Once your lab results are reviewed, we send your prescribed medications directly to you—no pharmacy pickups required.
• Follow-Up Every 90 Days – Regular check-ins ensure that your treatment plan remains effective and personalized to your needs.

We have designed our process to be straightforward and patient-centered, ensuring a smooth and effective hormone therapy experience:

1. Initial Consultation:
• A one-hour appointment with a licensed clinician
• In-depth discussion of your symptoms, medical history, and treatment goals
• Lab order provided for necessary testing
2. Lab Testing:
• Bloodwork is required before beginning treatment
• Patients can visit any local lab to complete testing
• Results are reviewed to develop an individualized treatment plan
3. Treatment Plan & Medication Delivery:
• Medications are prescribed based on lab results and health goals
• All prescriptions are shipped directly to your home
• No need for pharmacy visits or in-person pickups
4. Follow-Up Appointments:
• Required every 90 days to assess progress
• Medication adjustments made based on symptoms and lab results
• Ongoing support and treatment optimization

Each appointment is structured to provide comprehensive and individualized care. Every visit includes:

• Consultation – Dedicated time with a licensed clinician
• Personalized Treatment Plan – Tailored to your symptoms, goals, and lab results
• Medications (30-90 days) – Depending on your treatment plan and visit type
• Lab Result Review – If applicable, a detailed discussion of your latest lab results
• Symptom Check-In – Evaluating progress and any new concerns
• Adjustments to Treatment – Modifications to HRT or supplements as needed
• Lifestyle Recommendations – Guidance on diet, exercise, sleep, and overall wellness
• Answers to Your Questions – A chance to address any concerns related to your treatment

Regular follow-ups are a crucial part of hormone therapy, ensuring safe and effective treatment. Our policies include:

• Mandatory Follow-Ups: Every 90 days to maintain active patient status.
• Lab Requirements: Patients must complete lab testing at least two weeks before their scheduled follow-up.
• Inactive Status: If a patient misses a follow-up for over 90 days, they will be marked inactive and must schedule a new initial session to resume care.

Ongoing care is essential for maintaining the effectiveness of hormone therapy. Follow-ups allow for:

• Review of Lab Results – Ensuring optimal hormone levels
• Medication Adjustments – Modifying treatment based on progress and symptoms
• Symptom Monitoring – Tracking changes and overall health improvements
• Addressing Concerns – Answering questions and making necessary changes to your plan

Missed a follow-up? If more than 90 days have passed, you will need to schedule a new initial session to resume care.

We offer transparent, straightforward pricing to ensure accessibility and flexibility in your treatment:

• Cash-Pay Model: We do not accept insurance, allowing us to provide high-quality, personalized care without restrictions.
• HSA/FSA Accepted: You may use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for payment.
• No Hidden Fees: Clear, upfront pricing for all visits and medications.

We strive to make treatment as seamless as possible by handling both medication fulfillment and lab testing support:

• Medication Delivery: Prescriptions are shipped directly to you—no need for pharmacy visits.
• Lab Testing: We provide lab slips, allowing you to complete necessary tests at a lab of your choice. Results are reviewed before making any treatment adjustments.

We understand that schedules change, but to ensure availability for all patients, we enforce the following policies:

• Cancellations: If you need to cancel or reschedule an appointment, please provide at least 48 hours’ notice. A cancellation within 48 hours of your appointment will incur a $125 fee.
• No-Show Policy: If you do not attend your scheduled appointment without prior notice, a $250 no-show fee will apply. This policy helps us manage appointment availability and ensure all patients receive timely care.